Terms & Conditions

1. Introduction

1.1 This document (together with any documents referred to in it) details the terms and conditions upon which the company (the Company being Executive Arrivals) sell and supply services, (the Services) listed on this website (the ‘Website’) to you.

1.2 Before confirming your order please:

1.2.1 Read through these terms and conditions (the ‘Conditions’) and in particular our cancellations policy.

1.2.2 Print a copy for future reference.

1.2.3 Read our Privacy policy regarding your personal information.

1.3 By ordering any of the services listed on this Website, you agree to be legally bound by these conditions.

1.4 The company reserve the right to revise and amend the Website, the disclaimers and the conditions at any time without notice to you. Your continued use of the Website (or any part thereof) following a change shall be deemed to be your acceptance of such change. It is your responsibility to check regularly to determine whether we have amended these conditions.

2. About Us

2.1 This Website is owned and operated by Executive Arrivals, (the company), a partnership, Mr C & Mrs S Aldersley, based at 13 Walkers Close, Springfield, Chelmsford, Essex. CM1 6UW.

3. Communications

3.1 You (the Client) agree that email and other electronic communications can be used as a long distance means of communication and acknowledge that all contracts, notices information and any other details provided to you electronically comply with any/ and or legal requirements, such details may be provided in writing.

3.2 The company will contact you by email or provide you with information by posting notices on the website.

4. Reservations

4.1 Reservations can be made by email, telephone or via the Website and the reservation will receive a confirmation via email.

4.2 It is the Client’s responsibility to check the details contained in the confirmation email are correct and to notify the company immediately of any changes/errors by email return.

5. Price

5.1 The price of any journeys quoted will be confirmed by email.

6. Payment

6.1 Payment can be made by any major credit/debit/ pre-pay card, through electronic payment account or cheque.

6.2 Payment by credit card attracts a 3% handling fee.

6.3 Payment must be received 72 hours prior to the date of booking, unless by prior arrangement with the company.

6.4 Clients who have an agreed account will be invoiced at the end of each calendar month; payment is due 14 days from the date of invoice, no later.

7. Cancellations

7.1 Cancellations must be made in writing or email.

7.2 Refunds will only be due if the reservation is cancelled in excess of 48 hours to the agreed reservation, itself.

8. General Terms

8.1 Waiting time will be charged 30 minutes after the confirmed reservation time, at a charge of £40 per hour.

8.2 The Company shall have no liability for: Delays/failures in delivery/performance of our obligations to you, resulting from any act, events, omissions, failures or accidents that are outside of our control/’acts of God’.

8.3 Clients who supply incorrect information which result in an unnecessary journey’s will be charged at the appropriate fare and have their reservations recharged.

8.4 The company reserve the right to change/replace the vehicle in the event of vehicle malfunction/driver illness.

8.5 The company take no responsibility for items/goods left in the vehicle.

8.6 Should a situation arise where a client is ill/soils a vehicle, a minimum valet charge £100.00 is applicable. For any actual damage, a quotation from the vehicles manufacturer will be raised / liable for from the reserving client.

8.7 All vehicles are designated no smoking areas.